Troubleshooting problems using SwiftView

Troubleshooting problems using SwiftView:

If you receive an error when starting up SwiftView (using e.g. F14), you might get some help here.

When using the full iSeries Access the System i name used on the PC can be found, by choosing Start, Programs, IBM iSeries Access, Connections. Additional information for iSeries Access Express can be found below.

Problem: When pressing F14 from the design screen a DOS window opens and shuts very quickly.

Solution: Install SwiftView as described above in the first paragraph of Setting up a SwiftView user. Make sure, that the APF3812 directory is created at the C-drive of the PC AND that the file SVIEW.EXE has been copied to that directory. If the directory and file has not been copied make sure, that you are authorized to the /APF3812Home/VIEW directory (see requirement 5), and that the System i name in InterForm400® is the same as used on the PC (see requirement 5) and then try installing SwiftView again.

Problem: When starting up SwiftView, you get a small window with the message: Unusual file access failure, check NDGDBUG \\systemi\APF3812Home\VIEW\user.

Solution: Make sure, that the AS400 system name set up in InterForm400® is the same as used on the PC (see requirement 5 above). If the System i is not found on the same network and not on the DNS server, you might need to add the System i to the HOSTS file on the PC like described below.

Problem: When starting up SwiftView, you get a small window with the message:

Access to the file is not permitted \\systemi\APF3812Home\VIEW\user.

Solution: You are not authorized to the APF3812Home/VIEW directory. Do as described in requirement 3 as above. You will also get this error message if your User ID and password on the PC does not fit with the User ID and password of the System i.

Problem: When trying to access APF3812Home through a mapped network drive on the PC and you get this error message:

‘An error occoured while connecting <Drive>: to \\<ServerName>\APF3812Home.

Microsoft Windows Network: The local device name is already in use.

This connection cannot be restored.’

Solution: Use the same User ID and password on both the PC and System i or map a network drive to /APF3812Home using the System i user ID and password (possible in Windows XP).

Problem: The PC cannot ‘see’ the System i NetServer Name through a search of the Network Neighbourhood and can because of that not access /APF3812Home.

Solution: Make sure, that the NetServer is started on the System i and you are using the NetServer name - not the System Name of the System i (APF3812/DSPNETSVRA). If the System i is placed in another Network it might be necessary to add the System i NetServer name to the HOSTS file on the PC. You can also just use the IP address as the Netserver name in InterForm400 configuration.